We all have. It’s the end of a night out, you’ve had a few drinks and a great time, but now your belly tells you it’s in need of a substantial snack. 

A few weeks ago in Nice, France after The Villa match in Monaco, a few of us found ourselves in that all-too-familiar situation – three in the morning, a few beers down, and absolutely starving. We needed food. Urgently. One of the lads pulled out Google Maps, searched ‘pizza’, and found a nice little place with some good reviews not too far away. Off we went – 10 minutes walking through the rain, working up even more of an appetite. We arrived. But this wasn’t a pizza shop. It was something we’d never seen before. 

It was a machine. Like a cashpoint, but instead of spitting out banknotes, it dispensed pizza. Tap your card, wait five minutes, and out pops a steaming hot pizza. Efficient? Absolutely. Fast? No doubt. Cheap? Yep. But… Something was missing. The experience. The human touch. The friendly banter with the guy behind the counter. The smell of fresh dough baking. The trust that comes from knowing an actual person is making your food. One of the lads braved the machine-pizza experiment. 

The rest of us? We ordered kebabs on Deliveroo. 20 minutes later, a guy turned up on a pushbike, balancing eight kebabs like a pro. We had a laugh and a chat, thanked him, gave him a tip and dug into our grub. 

And it got me thinking… Technology is great. Automation, speed, efficiency – they all have their place. But when it comes to trust, relationships and real connections, people still matter.

That’s exactly how we see things at Millennium. We’re not just another faceless freight forwarder. We build relationships – with our customers, our partners and our suppliers. Because trust isn’t built through automated emails and online portals. It’s built through conversations, problem-solving and knowing there’s a real person on the other end of the phone who cares about getting things right. In business, removing the human element can make things feel slick and streamlined, but trust is built through real interactions, conversations and personal service.

What do you think – would you trust a pizza machine at 3am? Or are you all about the human touch? I’d love to hear your thoughts…