Ever bought something online, only to realise it wasn’t quite you expected?

We’ve all done it… That shirt that was two sizes smaller than it looked, the watch that looked great on screen but tacky in real life, that gift you were sure would be perfect, only to be disappointed when it arrived in the post.

Most of us have made mistakes like this…but not quite as big a mistake as one lady in the US, Andy Coston… She and her family were planning a once-in-a-lifetime trip to Disneyland. Hotels booked. Flights sorted. Kids buzzing.

Now, I don’t know if you have been to Disneyland, but it can be pretty expensive in the park, so they had a plan… they’d buy gift cards in advance, saving money – so they bought $10,000 worth of gift cards to spend in the park. Except… They didn’t buy Disneyland gift cards. They bought Disney+ gift cards. Yep. Ten grand’s worth of streaming service credit. Now unless they planned to binge-watch Frozen 1 & 2 every day for the next century, those cards weren’t going to help much with churros and Mickey ears.

It sounds ridiculous. But I’ll be honest… I get it. Because I see the same kind of thing happen in freight all the time. Not ten-grand-of-Frozen-level mistakes, maybe. But businesses booking the wrong service. Picking the wrong route. Misunderstanding terms. Thinking “It’s just shipping a box”… and getting stung when things go sideways. Freight isn’t simple. It’s full of jargon, moving parts and pitfalls. And when you don’t know what you’re buying? It can cost you. Big time.  That’s why I started Millennium Cargo all those years ago. To make freight simpler. To help businesses move their goods without headaches. And to be the kind of partner who says, “Hang on – are you sure that’s the right service for you?” Because, unlike a Disney+ gift card… Freight mistakes aren’t easy to refund.

How about you? Have you go an online purchase disaster story to share? I’d love to hear it…